Shipping:

• We are delighted to offer nationwide delivery through our trusted courier partners.
• Once your order is confirmed and payment is received, we will process and dispatch your items within 3 business days.
• Please allow an estimated delivery time of 5 to 10 days from the date of dispatch for your order to reach you.
• We offer a flat shipping rate for all orders, regardless of size or weight, to ensure simplicity and transparency in pricing.

Returns:

• Your satisfaction is our utmost priority. If you are not completely satisfied with your purchase, we offer a hassle-free return policy.
• If you wish to return an item, please contact our customer service within 7 days of receiving your order to initiate the return process.
• The item must be in its original condition, unused, unworn, and with all tags and packaging intact.
• Once the returned item is received and inspected, we will process your refund within 7 business days.
• Please note that shipping costs for returns are the responsibility of the customer, unless the return is due to a defect or error on our part.

Exclusions:

• For hygiene purposes, we cannot accept returns or exchanges on human hair products that have been unwrapped, worn, or tampered with.
• Customized or personalized items are non-refundable unless there is a defect or error in the customization process.

Damaged or Defective Items:

• In the rare event that you receive a damaged or defective item, please contact our customer service immediately.
• We will guide you through the return process and arrange for a replacement or refund as necessary, at no additional cost to you.

Note: The shipping and returns policy outlined above is a general guideline. For specific details regarding your order, please refer to the information provided during the checkout process or contact our customer service team for assistance.

We strive to provide a seamless and enjoyable shopping experience, and we appreciate your trust in Vecchio Couture. Should you have any further questions or concerns, please don’t hesitate to reach out to our dedicated customer service team.